Privacy Policy
Epiphany Audio
Last updated: 23 November 2025
Epiphany Audio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit epiphany.audio, contact us, or purchase our products and services.
By using our website or providing your information to us, you agree to this Privacy Policy.
1. Who we are
Business name: Epiphany Audio
Address: Suite 12, 38 Colin Street, West Perth, Western Australia 6005
Email: [email protected]
Phone: (03) 8374 7606
We operate in Australia and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We may collect the following types of personal information:
Contact details: name, email address, phone number, postal or delivery address
Order and quote details: products you are interested in, purchase history, system requirements and listening preferences you share with us
Account and communication information: messages you send via our contact or quote forms, email communications, and records of our interactions with you
Payment information: we may receive limited payment details (for example, transaction confirmations) from our payment provider, but we do not store full card details on our systems
Website usage data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs
Marketing preferences: your preferences about receiving updates, newsletters or promotional offers
You can choose not to provide certain information, but this may limit our ability to respond to enquiries or provide products and services.
3. How we collect information
We collect personal information in a few ways:
Directly from you, when you:
submit a contact form or request a quote
email or phone us
place an order or request an invoice
subscribe to any mailing list or updates we may offer
Automatically, when you use our website, through:
cookies and similar technologies
analytics tools that help us understand how visitors use our site
4. Why we collect and use your information
We may use your personal information for the following purposes:
Enquiries and support
To respond to your questions, provide product recommendations, and assist with system design.Quotes, orders and fulfilment
To prepare quotes, process your orders, issue invoices, arrange delivery and manage returns or warranty enquiries.Customer relationship management
To maintain records of your purchases, preferences and communications so we can support you effectively.Website operation and improvement
To operate, maintain and improve our website, including troubleshooting, analytics and security.Marketing (optional)
To send you information about new products, events or offers, if you have opted in or where permitted by law.
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.Legal and compliance
To comply with our legal obligations, resolve disputes and enforce our agreements.
5. Cookies and analytics
Our website may use cookies and similar technologies to:
remember your preferences
understand how visitors use our site
improve performance and user experience
We may use third-party analytics services (such as Google Analytics or similar tools) that collect usage data in aggregated form.
You can usually change your browser settings to block or delete cookies. However, this may affect how our website functions for you.
6. When we share your information
We do not sell your personal information.
We may share your information with trusted third parties where reasonably necessary for our business, including:
Service providers:
IT, hosting, email, payment processing, accounting, logistics, and analytics providers who help us operate our business and website.Suppliers and distributors:
Where needed to fulfil orders, arrange delivery, or handle warranty or support issues.Professional advisers:
Accountants, lawyers or other advisers, where reasonably required.Regulators and authorities:
Where required by law, or where we need to protect our rights, property, safety or those of others.
Where we share your information with third parties, we aim to ensure they only use it for the purposes we specify and protect it appropriately.
7. Overseas disclosure
Some of our service providers or technology tools may be located outside Australia, or store data on servers in other countries.
Where your personal information is transferred overseas, we will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and the Australian Privacy Principles.
8. How we protect your information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:
secure systems and network protections
access controls and passwords
limiting personal information access to staff and service providers who need it
No system is completely secure, and we cannot guarantee absolute security, but we use reasonable safeguards to protect your information.
9. How long we keep your information
We keep personal information only for as long as it is needed for the purposes outlined in this policy, or as required by law. When information is no longer required, we will take reasonable steps to destroy or de-identify it.
10. Accessing and correcting your information
You have the right to:
request access to the personal information we hold about you
request corrections if you believe your information is inaccurate, out of date, incomplete or misleading
To do this, please contact us using the details below. We may need to verify your identity before providing access or making changes.
In some cases, we may refuse access as permitted by law. If we do, we will explain why.
11. Marketing communications
If you receive marketing communications from us, you can opt out at any time by:
clicking the unsubscribe link in the email, or
contacting us at [email protected]
Opting out of marketing does not affect our ability to contact you about orders, quotes, warranty, or other service-related matters.
12. Third-party links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. If you follow a link to another site, you should review that site’s privacy policy.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.
The updated version will be posted on our website with the “Last updated” date. We encourage you to review this page periodically.
14. Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
Epiphany Audio
Suite 12, 38 Colin Street
West Perth
Western Australia 6005
Email: [email protected]
Phone: (03) 8374 7606
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
